FAQ

What types of swimwear do you offer?

We specialise in performance swimwear for competitive and recreational swimmers. Our range includes:

• Boys: Jammers, Swim Briefs, Swim Shorts
• Girls: Kneesuits, One Piece, Tieback, and Two Piece Swimsuits
• Junior and Men’s Racing Swimsuits
• Period Swimwear and Clothed Swimming options
• Land Training gear and Learn-to-Swim accessories

How do I choose the right size for racing swimsuits?

Our racing suits are designed for optimal performance and typically fit tighter than leisure swimwear. We recommend:

• Consulting our detailed sizing charts for each product
• Measuring yourself carefully before ordering
• Considering your competition level – elite swimmers often prefer a tighter fit
• Contacting us at [email protected] for personalised advice

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

What are my shipping options?

We offer two delivery methods:

• Standard Shipping (£12.95): Via DHL or FedEx, arriving in 10-15 business days with full tracking
• Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days with basic tracking

Do you ship internationally?

Yes! We ship worldwide from our Armagh headquarters, except to some remote areas and certain parts of Asia. International customers should be aware that local customs may charge import duties, which are the customer’s responsibility.

How can I track my order?

You’ll receive a confirmation email with tracking information once your order ships:

• For Standard Shipping: Track directly through DHL or FedEx’s websites
• For Free Shipping: Basic tracking is available through your order confirmation

What is your return policy?

We accept returns within 15 days of receipt for unused items with original tags attached. Please contact us at [email protected] to initiate a return. Note that customers are responsible for return shipping costs unless the item is faulty.

What if my swimwear doesn’t fit?

We recommend carefully checking our sizing guides before ordering. If you need a different size, you may exchange the item within our 15-day return window. Please ensure the item is unused with tags attached.

How can I contact customer service?

Our team of swimming enthusiasts is happy to help! Email us at [email protected] for assistance with:

• Product recommendations
• Order status inquiries
• Size consultations
• Any other questions about your aquatic needs

Do you offer gift vouchers?

Yes! We offer Mailsports Gift Vouchers – the perfect present for the swimmer in your life. These can be purchased through our website and used for any of our performance swimwear or accessories.