At Woman Swimsuit Sales, we’re committed to making your swimwear shopping experience seamless from checkout to delivery. Our policies are designed with competitive swimmers, leisure bathers, and swimwear enthusiasts in mind, offering clear guidelines for shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to accommodate your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love your swimwear as much as we do. If you need to return or exchange an item, please follow these guidelines:

Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your order
  • Items must be unused, unworn, and in original condition
  • All original tags and hygiene stickers must be attached
  • Items must be in original packaging
  • Original order confirmation or receipt required

Non-Returnable Items: For hygiene reasons, we cannot accept returns on:

  • Period Swimwear (all specialty items)
  • Clothed Swimming items showing signs of wear
  • Any swimwear with removed tags or hygiene stickers

Returns Process

  1. Initiate your return: Email us at [email protected] within 15 days using our template below
  2. Wait for approval: Our team will review within 2 business days and send return instructions
  3. Package your items: Repackage carefully in original packaging
  4. Ship your return: Send to our return address using a trackable method (provided in approval email)

Exchanges Process

Follow the same steps as returns, but clearly specify in your email:

  • The item you wish to exchange
  • Your preferred replacement (including size and color)

We’ll process exchanges after receiving the original item. Price differences will be refunded or invoiced accordingly.

Refund Information

  • Refunds processed within 5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • Allow 5-10 business days for the refund to appear in your account

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Returns & Exchanges Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Woman Swimsuit Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like:
New Product Name: [Product Name]
New Size: [Size]
New Color: [Color]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

Returns Address:
Woman Swimsuit Sales
55 Scotch St
Armagh, GB CH2O 3DS